Delete your WanderCrew account

WanderCrew is operated by Fisherbird LLC. This page explains how to request deletion of your WanderCrew account and the personal data associated with it, and what we keep afterward.

Delete your account in the app

The fastest way to delete your account:

• Open the WanderCrew app and sign in.
• Go to the Profile tab and tap the settings (gear) icon.
• Open Data, then tap Delete account.
• Confirm by tapping Yes, delete my account.

Your account is scheduled for deletion right away and you are signed out.

Request deletion by email

If you can't access the app, email us at admins@wandercrewapp.com from the email address on your WanderCrew account and ask us to delete your account. We may ask you to verify ownership before we proceed.

If you have a Crew plan subscription

Deleting your account does not cancel a Crew plan subscription. The App Store or Google Play bills it, and only you can cancel it there. Cancel it before you delete your account so you aren't charged again:

• App Store — on your iPhone or iPad, open Settings, tap your name, then Subscriptions.
• Google Play — open Google Play, tap your profile picture, then Payments and subscriptions, then Subscriptions.

In the app, Settings, then Crew plan opens the same place while you still have your account, and the delete confirmation reminds you.

If a subscription is still running and you come back, sign up again and tap Restore purchases to bring the Crew plan to your new account. Deleting your account does not refund a payment you have already made; refunds are covered in our Terms.

What is deleted

When your account is deleted, we permanently remove the personal data associated with it, including:

• Your profile (display name, handle, bio, and avatar) and your login email
• Your profile and account data
• Your push-notification token and device identifiers
• Your Crew plan status on our side (the store that billed you keeps its own purchase records)

What is kept, and for how long

• Timing — your account and data are removed from our live systems shortly after you submit the request, and no later than 30 days.
• Backups — copies in our database point-in-time-recovery backups are purged on a rolling basis within 35 days.
• Deletion record — we keep a minimal record that a deletion request was made (a timestamp and request identifier) to meet our legal and audit obligations. It does not contain your personal data.
• Error diagnostics — crash and error reports held by our error-monitoring provider are retained for up to 90 days, then automatically deleted.
• Anonymized data — aggregate statistics that are not linked to you may be retained.

For full details on how we handle your data, see our Privacy Policy.

Questions about deleting your account? Contact us at admins@wandercrewapp.com.